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Professional Marketing Consultant

Planning Meetings Creatively

Passionate Management
of Customer Service

Pertinent Management Curriculum

Phenomenal Mobile Community

PMC Events

BNI Events

Passionate Management of Customer Service

...to increase your customer service to the level of .Raving Fans.. Often this leads us back to marketing strategies, see service Personal Marketing Consultant, if you get your customers raving about you they are part of your WOM strategy.

. Identifying Customer Needs
. How to Reach them
. How to they want to be served
. What can you do
. Customer Service Training; At Your Service and The Fred Factor


Quality Audits may be a part of the needs assessment.
Secret Shopper services but with qualified feedback from a professional.

. Continuous Improvement recommendations included in formal report.
. Customer Satisfaction increased due to improvement of identified needs.
. Determination of Market needs and requirements.
. Pre-Survey for Quality Awards such as AAA or Four Diamond or franchisee requirements.

Fees $25 per hour and up





Proud Member of the Following Organizations

BNI - Business Network Int'l Minnesota
Professional Convention Management Association
Rochester Area Chamber of Commerce
Byron Area Chamber of Commerce
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